i signed a package with True Spa last September. Despite paying for it for 8 months, I've never tried to make an appointment or to go for any of their spa services. Finally, when i decided to bring pretty sansan for her belated birthday indulgence... a series of bad services slapped me hard in the face.

1. A new management took over True Spa in Apr -- Subtle Senses Pte Ltd. (and i was not informed!)

2. Called the spa consultant, only to be confirmed that she resigned.

3. Tried to make reservation over their hotline, but NOBODY picked up that damn phone.

4. In order to confirm the existence of the club, i went down personally to Taka to take a look. There, i met a few disgruntled customers. I've managed to book the appointment with the receptionist, for a date that is one month away. And, to top it up, the date must be confirmed by their booking department, after which will give me a confirmation call.

5. Two weeks later (today), they called to re-schedule the booking.

Can anyone tell me if this is the service that i should expect?

.. worse, i found this article.

should have done some homework before signing that darn package!!